Shipping and Returns

1. When will my order ship?

Order processing takes 1 to 2 business days. Once we package your order, one of our carriers takes it from there. You’ll receive a shipment notification email as soon as your package ships. 

2. How long will it take to receive my order?

It will all vary by the shipping service you select and where you are located. Standard shipping within New Zealand takes 3 - 5 business days.

3. Do you ship internationally?

At this stage we only ship to New Zealand and Australia.

4. What is the policy on international shipping?

We are not responsible for any duty/import/taxes/customs/etc charges you may incur. We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable / unclaimed, it is the customers responsibility to follow up with the postal carrier. Please double check your shipping address and phone number.